Payment Options

Customers may pay their monthly invoices by mail, in person, or utilizing one of the convenient methods listed below:

By mail:
Saint John Energy
PO Box 850
Saint John N.B.
E2L 4C7

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At our office:
239 Charlotte St. (just off Queen Square)
from 8 a.m. to 5 p.m. Monday through Friday.
Cash, cheque, debit card and convenient drop boxes.
(Click here to view the location map)

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At an authorized payment centre: (available at no cost to customer)
Lawtons Drugs (West Saint John)
Lawtons Drugs in Brunswick Square Mall
Zellers in McAllister Mall

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Other payment centres: (payment centre fee may apply)
Shoppers Drug Mart in Lancaster Mall


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Pre-Authorized Payment Plan: (PAP)
This payment plan is a simple, convenient plan that lets you pay your Saint John Energy account automatically. It's easy. You simply authorize Saint John Energy to withdraw the required funds from your chequing account on the due date specified on your invoice. There are no fees charged by Saint John Energy for this option.

Benefits include:

• No trips to our office or payment centres
• No waiting in line
• No postage required
• No cheque writing
• Invoice is always paid on time

Your Saint John Energy invoice will continue to be sent to you as usual to advise you of your electrical consumption for the period and the amount to be withdrawn from your account.

How does it work? Pick up or request an application from our main office Fill out the application form Attach a void cheque to the signed application form Mail or deliver the form and your void cheque to our main office Your account will be set up for PAP for your next payment

For more information, click here to contact our customer service representatives. "The fast and easy way to make your monthly payment."

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Computer/Telephone Banking:
This option is available through telephone and on-line banking systems offered by most major financial service providers. Current major Canadian Banks participating are as follows.

To pay your bill on-line you must first sign-up for on-line banking with your bank and then register "Saint John Energy" as a biller using the full 18 digit combination of your Customer number and Account number. Remember that a separate registration is required for each account you are paying on and for all new accounts.

• Royal Bank
• Bank of Nova Scotia
• CIBC
• TD Canada Trust
• HSBC
• Bank of Montreal
• National Bank
• Check with your Credit Union for details.
  
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Equalized Payment Program:
The equalized payment program was designed with budget conscious customers in mind. Unlike other utilities, power bills tend to fluctuate with the season making it difficult to predict monthly payments.

Under this program, customers pay the same amount each month (based upon the average monthly consumption of the previous year)

The equalized payment program starts in September of each year and runs to the following August. When the budget year ends, the total energy actually used is compared to the total energy invoiced and you are either credited or debited the difference. Most of our customers end up with a small credit at year end.

How does it work?

• Pick up or request an application from our main office.
• Fill out the application form.
• Deliver the form to our main office.
• A customer service representative will calculate your average monthly invoice and effective September 1st, your revised billing amount will take affect.

For added convenience, register for our pre-authorized payment plan.

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