Moving?

I am moving, how do I transfer my power?

Please give us a minimum of 48 hours notice so we can arrange to have your meter read and your account appropriately revised. You will receive a final bill for your prior residence. Also, please update your financial institution and/or telephone banking records with your new account number. Note: Meters are not read on weekends or holidays.

Do I have to visit your office to transfer my power to a new address?

As long as you have a current signed contract with Saint John Energy, our customer service representatives will be pleased to verify your personal information and transfer your account information over the telephone.

What do I require when signing up for power?

We require two pieces of identification, preferably a valid drivers license, birth certificate or Medicare card.

How much is the Moving / Reconnection Charge?

In the event of a transfer or reconnection of power, a $33.73 charge is added to your account to cover the administrative costs associated with reading and / or reconnecting the meter on the day you move in or are reconnected. Charges for reconnections after 5:00PM start at $78.70 depending on the time requested by the customer.

How do I get electrical service at my new home?

Your electrical contractor will need to arrange for a wiring permit through the Provincial Department of Labour. For safety reasons, The Department of Labour requires a signed permit before Saint John Energy can connect your electrical service. Once the wiring permit application is received and you have signed a contract with us, your electrical service will be installed as soon as possible, depending on your requirements. In most instances, this can be done within two working days.