Water Heaters

Tips:

Ensure your next water heater is an energy efficient model.

OSO Hot water heaters should be flushed out at least once a year. Water heaters are equipped with a drain valve at the bottom of the tank. This drain valve is equipped with a standard hose bib that can be attached to a regular garden hose. To drain your tank, first ensure the power is turned off to the tank, attach the hose and run the other end to an adequate drain. While leaving water pressure on, Open the drain valve and allow water to run through the hose until it is clear. The time it takes can very from tank to tank depending on water quality. This will ensure sediments in the tank have been removed. Close the valve hand-tight and remove the hose. If sediment clogs up the drain valve, close the drain and contact our service department.

Use cold water in your wash whenever possible.

Leaky faucets can waste water and energy. One drip per second can cost up to 40 dollars a year in energy losses. Wash full loads in the dishwasher and use the econo wash feature.

In colder months after having a bath, leave the hot water in the tub so the heat from the water is released into the air. Unplug the tub once the water has reached room temperature.

Take safety precautions if you have small children in your home to ensure they could not fall into an unsupervised tub.

Install low flow showerheads and flow-restricted faucets where possible.

Use cold water instead of hot to soak pots and pans which require scouring.

Visit our energy tips page for more ideas.

Safety

Have water heater set at a consistent temperature;

Test water temperature prior to entering bath or shower;

Supervise infants and small children around faucets;

Watch for sudden increases in water temperature when another faucet is turned on in a different area of the home;

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Troubleshooting

Leaking Tanks? Signs to watch for:

Water pooling at base of tank;

Spraying of water from any plumbing connections to the tank;

New rust stains on or around the water heater;

Hissing sound coming from tank;

What to do:

Turn off cold water supply to the water heater

Turn off power supply to the water heater.

Who to call If required?

A qualified service technician is available to service your tank from 8 am to 10 pm daily - please contact us.

Ways to minimize damage:

Leave adequate clearance around tank for serviceability and to minimize damage should water spray from a plumbing connection.

Install all water heaters within 6 feet of a floor drain so if the tank should leak the resulting flow of water will not damage nearby property.

No Hot Water? What to do:

Check and ensure all water heater fuses/breakers are operable;

Monitor daily usage to determine if the shortage of hot water is related to a specific event or time of day;

Check to see if your water heater has started to leak;

Who to call If all the checks prove negative?

Please contact us.

During regular business hours: Please contact our Consumer Products Department to have a technician dispatched to assist you.

After hours and weekends: A service call will be forwarded to the technician on duty.

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