What is the $15.15 service charge for?

The $15.15 is a monthly service charge billed to all residential, commercial and small industrial customers. Prior to March 17, 2002, this amount was included in your energy charge. This fee covers the administrative costs associated with each account. These costs include meter reading, billing and payment processing.

Do you accept faxes for Electrical Wiring Permits?

Saint John Energy now receives all approved permits directly from the Department of Labour, it is not necessary for you to deliver these permits any longer. We do however, require contractors to complete a job information sheet for all three-phase services and all single-phase services greater than 400 amps.

My meter is inside - how does Saint John Energy obtain a reading?

In the event that a customer is not at home when the meter reader comes to read an inside meter, a meter reading postcard is dropped off. You may then call in your reading to our office to ensure you are billed for the proper consumption. If this card is not returned or the reading is not called in, the consumption for the month is estimated using the best available data.

Is it OK to attach a clothesline to a Utility pole?

No - per our customer service manual - no person shall attach wire, cables, antennas, light fixtures, clotheslines, signs, etc. to poles except with special authorization from Saint John Energy.

I am having a difficult time making my monthly payment, what should I do?

If you are having trouble making your scheduled monthly payments, please contact our customer service department. Our friendly, informative customer service representatives will be able to help you in making payment arrangements or suggesting a more convenient payment schedule or method. Remember we're here to help!

What about my due dates and how can I pay my invoice?

When making payments anywhere other than our main office or authorized payment locations, please consider your invoice due date. Some methods of payment may require several days to clear your bank account or be delayed through no fault of your own or Saint John Energy's. Please (click here) to see a list of payment options.

Is there any special consideration for seasonal residents?

Customer accounts that are identified as "summer residents" will be read from May 1st to October 31st, of each year. These accounts are invoiced the minimum customer charge during the winter months.