What to do if an outage occurs:

Determine whether the outage is in your home or the neighbourhood in general, and follow the guidelines below.

Things to try when an outage affects your home only:

• Check your fuse box or circuit breaker.
• If fuses have blown or circuits have tripped off, turn off or unplug the appliances or equipment on that circuit and replace the fuses or reset the breaker.
• If power is not restored, call us at 658-5252 and press 1 for assistance.

Guidelines for a general outage:

• Report the outage to Saint John Energy
• In the winter turn down your thermostat, it is easier to restore power when the system is not overloaded.
• Leave one light switched on so you will know when power has been restored.

Power Outage Reporting Procedure:

• When an Electrical Emergency or Power Outage occurs call 658-5252, 24 hours a day.
• Press 1 for Safety Hazard or damage to power lines or poles.
• Be prepared to provide the following information:
• Your account number.
• The civic address of the safety hazard or power outage.
• A contact phone number, where you can be reached.
• Is the power out in the entire house?
• Do your neighbours have power?
• Do you see a line down? (Never touch a downed power line).
   
• Did you hear any loud noises or see sparks coming from Saint John Energy equipment?
• Are you lights going bright and dim? (Turn off your main breaker, and call us immediately).