Power Interruption Helpful Hints:

If you leave your home or business during an interruption, leave a light on that can be seen from the street. Our crews sometimes patrol areas to ensure all customers have their electricity back on.

If you plan to be away from home and want to ensure an unexpected power interruption hasn't spoiled the food in your freezer, place a bag of ice cubes inside the freezer before you go away. If you see the ice cubes have melted and refrozen, your food probably has as well - don't take any chances - empty your freezer immediately.

Devices that protect sensitive equipment from damage due to brief disturbances in electrical service are called Surge Suppressors. Surge suppressors are often confused with Power Bars. Power Bars are simply multiple-outlet extension cords. Some may have a circuit breaker but they do not normally suppress electrical surges, thus they do not provide protection for your valuable equipment. When choosing a surge suppressor make sure it provides protection for each of the three wires: Line to Ground, Line to Neutral and Neutral to Ground. Surge suppressors let-through certain voltages and are rated accordingly.

If a power line falls across your vehicle, stay inside until Saint John Energy removes the line. Stepping out of your vehicle onto the ground could be fatal if the fallen line is alive. If you must exit the vehicle, jump clear without touching the car and the ground at the same time. After jumping, move away without your feet leaving the ground. Keep your feet together and shuffle at least 10 meters away from the downed lines.