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Saint John Energy

Understanding Your Invoice

Looking for a detailed explanation of your invoice? Here is a ‘virtual tour’ of an invoice.

Customer and Account Number. Please quote us your account number when dealing with a customer service representative when you wish to discuss your account. The Customer and Account Number must be combined into a single 18-digit identifier when paying online.
The statement summarizes the balance from your last bill, any payments or credits applied since then and a detailed statement of new charges. Please note that payments made within 3 business days of bill preparation, may not be reflected in your statement. The account balance shown for customers on our equalized payment plans shows your actual balance to be paid or due to you, should you opt out of the plan. If you are not on an equalized payment plan, then this is your account balance to be paid.
(Applicable to customers on equalized payment plans only.) The "payment plan balance forward" represents any adjustments or unpaid balances carried forward from your previous statement. Your monthly billing amount is your agreed upon equalized payment amount. Your Payment Plan balance is the amount that is due.
Current interest charges on past due amounts.
These ad boxes are used to display important messages about current promotions, rate increases and account information. Another ad box may be found on the reverse side of your invoice.
The Due Date is the date after which any unpaid balances are subject to interest. It also represents the beginning of our collection cycle. Any accounts that carry a balance beyond the dates are subject to phone calls, notices and potentially, disconnection of service. If you are past due a message will be printed instead of a due date and you are encouraged to contact a customer service representative at 658-5252 to discuss your options.
Consumption Data. The dates of our meter readings and the readings on those dates are displayed. If the account was estimated or the reading was provided by the customer, this will be shown here. Saint John Energy reads over 99% of our meters on a monthly basis. Your consumption, expressed in kilowatt hours, is shown and previous month and year data is provided for comparative purposes. Please note that it is important to consider the number of days in your billing period. If there are 32 days in this month, but there were only 28 in the previous then all things being equal, your bill may be 15% higher because of the extra 4 days of consumption. A graph of the previous 12 months of consumption is displayed on the reverse-side of your invoice.
Customer and Account Number. Please quote us your account number when dealing with a customer service representative when you wish to discuss your account. The Customer and Account Number must be combined into a single 18-digit identifier when paying online.

Saint John Energy Invoice

Power Outages

When cooking match the pan to the heating element. A 6" pan on an 8" burner will waste more that 40% of the energy.