The service charge covers costs which are not related to the amount of electricity you consume.Items such as meter reading, billing, customer service, insurance and property taxes are examples of such costs. For example, even if you did not use electricity in a given month, we still need to have the infrastructure in place to be able to provide you with power

If you are having trouble making your scheduled monthly payments, please contact our customer service department at (506) 658-5252 or toll-free at 1-877-907-5550. Our friendly, informative customer service representatives will be able to help you make payment arrangements or suggest a more convenient payment schedule or method. We’re here to help.

We have several electronic payment options.

a)      Pre-authorized payment- customers provide their banking information which allows Saint John Energy to withdraw the balance due from your bank account on the due date.

b)      Online banking- Most financial institutions offer their customers an online banking service which Saint John Energy subscribes to as a payee. Customers can initiate payment through their respects bank’s website.

c)      Paymentus- is an online credit card service which allows customers to use Visa or MasterCard to make payments to Saint John Energy.

d)      Telephone banking- Similar service to Online banking only transactions are completed by phone. Most Financial institutions have a toll free number for their customers to call to use this service.

a)     Pre-authorized payments will appear on your account the same day the payment is processed by Saint John Energy.

b)     Online banking- payments generally appear on your Saint John Energy account within 2-3 business days.

c)      Paymentus payments will appear on your Saint John Energy account in one business day.

d)     Telephone banking payments generally appear on your Saint John Energy account within 2-3 business days.

Saint John Energy does not charge fees for electronic payments. Financial institutions may have fees depending on your banking package when using pre-authorized, online or telephone banking.

Paymentus will charge a fee of 1.75% of payment amount.

Paymentus will limit your transaction amount to $1000.  You may make multiple payments up to $1000 and fees will apply as above to each transaction.  There are no other limitations to electronic payments.

Saint John Energy makes every effort to keep energy rates as low as possible for its rate payers.  We offer multiple no cost payment options to customers. Paymentus is an added option for those customers who choose to pay by credit card for a minimal fee.

If paying by Telephone or Online banking you will be required to register your customer and account number (18 characters total), no symbols or spaces.

Meters located indoors, behind locked or deteriorated gates, high fences, or during times when there is ice or bad weather are a few of the reasons why our meter readers may be unable to read your meter. When this occurs, your bill will be estimated based on your previous electricity usage history. If access issues have been a problem for you and you wish to discuss providing greater access to your meter, please call or email us. Alternatively, you can submit your reading by filling in the contact us form with a picture of the meter.

If a customer is not at home when the meter reader comes to read an inside meter, a meter reading postcard is dropped off. You may then call in your reading to our office to ensure you are billed for the proper consumption. If this card is not returned or the reading is not called in, the consumption for the month is estimated using the best available data.