Planning a Move?

New Customer

Applying for service

All customers applying for electrical service must complete and sign a customer service agreement prior to receipt of service. In order to complete this process, you will need to bring two pieces of identification, preferably a valid driver’s license, birth certificate or Medicare card into the office. Alternatively, you can use our New Customer Moving Form.

Providing notice of your move

If you are a new customer, please give us a minimum of 48 hours’ notice so we can arrange to have your meter read and your account set up. Note: Meters are not read on weekends or holidays

Occupancy charge

A $40.49 moving charge will be added to your account to cover the administrative costs associated with reading and / or reconnecting the meter on the day you move in or are reconnected. Charges for reconnections after 5 p.m. start at $69.66 and depend on the time requested by the customer.

New Construction

Accessing electrical service - At your new home, your electrical contractor will need to arrange for a wiring permit through the Provincial Department of Public Safety. For safety reasons, the Department of Public Safety requires a signed permit before Saint John Energy can connect your electrical service. Once the wiring permit application is received and you have signed a contract with us, your electrical service will be installed as soon as possible, depending on your requirements. In most instances, this can be done within two working days.

Security deposits

A security deposit may be required prior to provision of service where the customer has not established a satisfactory credit history, has been disconnected for non-payment, or has an outstanding account from a previous address. Security deposits may be refunded one year (for residential customers) or two years (commercial and industrial customers) from the date of payment, plus interest, provided the customer has established a satisfactory payment history.

Discontinuance of service

Any customer wishing to have service discontinued should give Saint John Energy 48 hours’ notice.

Existing Customers

If you have an active account with Saint John Energy, our customer service representatives will be pleased to verify your personal information and transfer your account information by phone (506) 658-5252 or toll-free at 1-877-907-5550 or email customer.service@sjenergy.com. Alternatively, you can sign in to access the Existing Customer Moving Form.

Providing notice of your move

If you are moving and need to transfer your power, please give us a minimum of 48 hours’ notice so we can arrange to have your meter read and your account updated. You will receive a final bill for your prior residence and any balances will be transferred to your new account if applicable. Also, please update your financial institution and / or telephone banking records with your new account number. Note: Meters are not read on weekends or holidays.

Occupancy charge

A $40.49 moving charge will be added to your account to cover the administrative costs associated with reading and / or reconnecting the meter on the day you move in or are reconnected. Charges for reconnections after 5 p.m. start at $69.66 and depend on the time requested by the customer.

Home renovations requiring an electrical wiring permit

If required, an electrical contractor will need to arrange for a wiring permit through the Provincial Department of Public Safety. For safety reasons, the Department of Public Safety requires a signed permit before Saint John Energy can connect your electrical service. Once the wiring permit application is received, your electrical service will be installed as soon as possible, depending on your requirements. In most instances, this can be done within two working days.

Discontinuance of service

Any customer wishing to have service discontinued should give Saint John Energy 48 hours’ notice.