If you are a new or existing customer, please give us a minimum of 2 business days notice so we can arrange to have your meter read and your account set up. Note: Meters are not read on weekends or holidays.

A $45.88 moving charge will be added to your account to cover the administrative costs associated with reading and / or reconnecting the meter on the day you move in or are reconnected. Charges for reconnections after 5 p.m. start at $78.93 and depend on the time requested by the customer.

At your new home, your electrical contractor will need to arrange for a wiring permit through the Provincial Department of Public Safety. For safety reasons, the Department of Public Safety requires a signed permit before Saint John Energy can connect your electrical service. Once the wiring permit application is received and you have signed a contract with us, your electrical service will be installed as soon as possible, depending on your requirements. In most instances, this can be done within two working day

If required, an electrical contractor will need to arrange for a wiring permit through the Provincial Department of Public Safety. For safety reasons, the Department of Public Safety requires a signed permit before Saint John Energy can connect your electrical service. Once the wiring permit application is received, your electrical service will be installed as soon as possible, depending on your requirements. In most instances, this can be done within two working days.

A security deposit may be required prior to provision of service where the customer has not established a satisfactory credit history, has been disconnected for non-payment, or has an outstanding account from a previous address. Security deposits may be refunded one year (for residential customers) or two years (commercial and industrial customers) from the date of payment, plus interest, provided the customer has established a satisfactory payment history.

Any customer wishing to have service discontinued should give Saint John Energy 2 business days notice.