Our proactive approach in maintaining our infrastructure at Saint John Energy puts us ahead of the national average in reliability. This means fewer power outages lasting shorter periods of time, compared to other Canadian Utilities. However, unplanned interruptions do occur and when they do, we want you to be as informed as possible.
A planned power interruption to facilitate this work allows our crews to work safely and efficiently. We are committed to minimize the impact and inconvenience caused by planned power interruptions and we provide as much notice as possible through our outage map, Twitter and hand-delivered notices.
To report an outage please call (506) 658-5252, and press 1. This service is available 24 hours a day. If Saint John Energy has already been made aware of the outage and is working to restore power a voice message will play providing the most up-to-date information.
When you call and want to talk to a representative, be sure to have the following information on-hand and answers to the following questions: