Power Outages - Planned And Unplanned

Our proactive approach in maintaining our infrastructure at Saint John Energy puts us ahead of the national average in reliability. This means fewer power outages lasting shorter periods of time, compared to other Canadian Utilities. However, unplanned interruptions do occur and when they do, we want you to be as informed as possible. 

A planned power interruption to facilitate this work allows our crews to work safely and efficiently. We are committed to minimize the impact and inconvenience caused by planned power interruptions and we provide as much notice as possible through our outage map, Twitter and hand-delivered notices.

Know the Important Components to Emergency Preparedness:

  • Know the risks: New Brunswickers should evaluate the kind of emergency that can affect their family and their community. Knowing the risks can help them better prepare for any disaster: storms, flooding, train derailments, power outages or other events.
  • Make a plan: Every household needs an emergency plan. It will help families to know what to do in case of an emergency and it takes less than 30 minutes to organize. Family members should take the time to discuss how and where to meet, how to contact each another and what to do in different situations. Write it down and keep it in a safe place.
  • Get an emergency kit: New Brunswickers should have all the necessities for themselves and their families for at least 72 hours: water, food, flashlights, radio, batteries, first aid kit, prescription medications, infant formula, cash

Helpful Links:

Outage Map

How To Report An Outage

To report an outage please call (506) 658-5252, and press 1. This service is available 24 hours a day. If Saint John Energy has already been made aware of the outage and is working to restore power a voice message will play providing the most up-to-date information.

When you call and want to talk to a representative, be sure to have the following information on-hand and answers to the following questions:

  • What is the civic address of the safety hazard or power outage?
  • What is the phone number where you can be reached?
  • Is the power out in the entire building?
  • Do your neighbours have power?
  • Did you hear any loud noises or see sparks coming from Saint John Energy equipment?
  • Are your lights going from bright to dim? If so, turn off your main breaker, and stay on the line to speak with us.

Power Outage FAQs

How long will my power be off?
What causes an unplanned power outage?
How does Saint John Energy know my power is out?
How does Saint John Energy respond to an outage report?
How is power restoration prioritized?
Why has my neighbour’s power been restored before my home?
What do I do if a power line falls outside my vehicle?
Why don’t I see my outage on the map?