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Power Outages - Planned And Unplanned

Our proactive approach in maintaining our infrastructure at Saint John Energy puts us ahead of the national average in reliability. This means fewer power outages lasting shorter periods of time, compared to other Canadian Utilities. However, unplanned interruptions do occur and when they do, we want you to be as informed as possible. 

A planned power interruption to facilitate this work allows our crews to work safely and efficiently. We are committed to minimize the impact and inconvenience caused by planned power interruptions and we provide as much notice as possible through our outage map, Twitter and hand-delivered notices.

Outage Map

How To Report An Outage

To report an outage please call (506) 658-5252, and press 1. This service is available 24 hours a day. If Saint John Energy has already been made aware of the outage and is working to restore power a voice message will play providing the most up-to-date information.

When you call and want to talk to a representative, be sure to have the following information on-hand and answers to the following questions:

  • What is the civic address of the safety hazard or power outage?
  • What is the phone number where you can be reached?
  • Is the power out in the entire building?
  • Do your neighbours have power?
  • Did you hear any loud noises or see sparks coming from Saint John Energy equipment?
  • Are your lights going from bright to dim? If so, turn off your main breaker, and stay on the line to speak with us.

Power Outage FAQs

How long will my power be off?
What causes an unplanned power outage?
How does Saint John Energy know my power is out?
How does Saint John Energy respond to an outage report?
How is power restoration prioritized?
Why has my neighbour’s power been restored before my home?
What do I do if a power line falls outside my vehicle?
Why don’t I see my outage on the map?