Safety, Environment and Sustainability

Be Prepared and Stay Safe!

Call Before You Dig

Are you planning a home addition or new well and looking to dig? Thinking about a new garden or new tree for your yard? Be sure to call our Dig Line at 1-866-344-5463 to ensure there aren’t any buried wires. With two working days’ notice, Saint John Energy will visit your property and mark the areas where Saint John Energy underground wires are located. Be safe and avoid potential injury or costly repairs. Please note that if Saint John Energy's facilities on the customer’s premises are damaged, other than through normal wear and tear (e.g. weather), the customer is responsible for the charges associated with repairing or replacing these facilities.

Safety First With Vegetation Management

Vegetation around power lines can be extremely dangerous. If a tree falls onto a power line, it may create an electrical hazard and cause damage. It can tear down the line, break the poles, cause power outages or start a fire. If you see a line down or trees on top of a line make sure to keep a safe distance (a minimum of 10 metres), do not attempt to move the fallen or overgrown vegetation and call Saint John Energy at (506) 658-5252.

Tree Pruning, trimming, and removal

To reduce the likelihood of dangerous occurrences and to prevent accidents, call Saint John Energy at (506) 658-5252 any time you are thinking about trimming, planting or removing trees around power lines on your property. We want to protect our customers and help them manage vegetation on their personal property, and upon request we can remove and reinstall the service lines for safe removal. Hiring professional tree trimmers for your personal property vegetation management needs is the safest solution — never perform tree trimming around power lines on your own. Only certified, trained tree-maintenance personnel should perform vegetation maintenance that is within three meters of a power line.

Fallen or overgrown trees on power lines are dangerous, and affect the safety, reliability and maintenance of our service. Our tree-trimming experts decide the best solution to protect the health of the tree while creating sufficient clearance for the tree from power lines.

Gardening safely

It is important to plan ahead before you plant any vegetation on your property. By taking a few precautions your trees can avoid being trimmed or removed. By choosing the right-sized tree for the area, you will reduce the chance of fallen or overgrown trees on power lines.

A pad-mounted transformer is usually a green metal box, which contains high-voltage electrical equipment. Before doing any garden work around a pad-mounted transformer, please call the Dig Line at 1-866-344-5463 and Saint John Energy at (506) 658-5252.

Minimum Distances For Buildings

Saint John Energy abides by the distances for all new constructions found here, but we ask that homeowners do too. However, some older infrastructure is grandfathered in and will be upgraded in time. It is the homeowner’s responsibility not to construct within the minimum distances if the lines are already there, and you must apply for and abide by all conditions in a city building permit. Health and Safety is Saint John Energy's number one priority. Click here to read our Health and Safety Policy.

There are exceptions to every rule and if you are not sure we encourage you to call (506) 658-5252 and ask.

Your Safety In and Around Your Home

The safety of our employees, customers and community is more important to us than any business interest. It’s not just a priority, but a value that guides our business practices every day.

With 13 substations, 22,000 poles and over 750km of distribution line to maintain, we continuously work to exceed safety benchmarks within our industry.

Electricity is an essential but dangerous element we encounter every day. Carefully handling electronic appliances, devices and electrical issues within and around your home is an important part of keeping you and your family safe.

Here are a few important safety tips for indoor and outdoor electrical use.

  • Put safety covers on all electrical outlets to protect young children from injury.
  • Never run cords underneath rugs or carpets, as the cords could wear out and short-circuit without notice.
  • Always unplug electrical appliances when you are cleaning or repairing them.

  • Never insert a metal item into your toaster, as metal conducts electricity and can shock you.
  • Never use water in an electrical fire. If possible, unplug the appliance and use a class C-rated (including class ABC) fire extinguisher if the fire is small. If the fire is not small leave the area and call 911.
  • Replace blown fuses with new fuses of the same amperage.

  • Never overload electrical outlets – this can be a fire hazard.
  • Ensure only outlets equipped with ground-fault interruption (GFI) protection are installed near sinks and tubs.

  • When working outdoors, ensure you are at least 3.6m / 12ft away from the nearest power line. Be careful carrying long ladders or other long tools near your home or near power lines and utility poles.
  • Ensure your power tools are designed for outdoor use (e.g. double-insulated wiring, three-way grounded plugs).

  • If you are in an accident and have struck a utility pole, stay in your vehicle and await assistance if possible.
  • If you must exit your vehicle, jump clear of fallen lines and land with both feet on the ground without touching your vehicle and shuffle away (maintaining contact with the ground) until you are a safe distance (at least 10 metres) from the accident scene.

  • Never climb utility poles, as overhead wires can contain very high voltage.
  • Do not attach any wires, cables, antennas, light fixtures, clotheslines or signs to poles, except with special authorization from Saint John Energy.
  • Stay away from fallen power lines (at least 10 meters), even if they are not sparking. If you notice one on the ground, call (506) 658-5252 or call 911 immediately. 


  • Never touch or climb a security fence.
  • Be sure to fly your kites, balloons or model airplanes / helicopters or drones away from power lines and substations.
  • Never throw objects (rocks, sticks, etc.) at a substation.
  • Obey all signage on a substation, such as “Danger – Keep Out” or “Warning – High Voltage.”

Pad mount transformers (large green boxes found in alleys or lawns)

  • Never play on or near pad-mounted transformers.
  • If you notice one that is damaged or unlocked, contact us.
  • If you notice a wire on the ground, stay as far away from the wire as possible and call (506) 658-5252 .


Sustainable Electricity Company™ designation demonstrates our commitment to sustainability through a holistic approach to addressing sustainability issues, including environmental, societal, and economic challenges and opportunities.

The designation requires utilities to conform to the internationally-recognized ISO 14001 standard on Environmental Management Systems and ISO 26000 Guidance on Social Responsibility. Together, they provide a platform for identifying and addressing key strategic sustainability risks and opportunities related to environmental, social and economic issues.

Click here to review our Sustainability Policy and our Environmental Policy

Sustainable Electricity is an industry-wide initiative developed and implemented by the electric utility members of the Canadian Electricity Association (CEA). By focusing on a three pronged vision of sustainability – environment, society and the economy – the electricity industry takes a holistic approach to managing its impacts and securing its collective future. Click here for more information about the Sustainable Electricity Program.

Saint John Energy is ISO 14001 certified.