We understand that it is a challenging time and we are committed to working with customers to offer additional help with payments at this uncertain time.
If you feel like you may need extra flexibility when paying your bill, reach out to our caring team at 658-5252. We appreciate that every situation is different, so our team will walk you through options and find a solution, so that you don’t fall behind.
We're here to support you, so don’t hesitate to pick up the phone and give us a call.
We will continue to waive our late payment fee for all invoices until March 31, 2021.
We would like to thank all of our customers who have stayed up to date with payments. This has helped us to make payment plans possible for those in our community who are most in need of support.
Helping to maintain a safe environment for everyone
At Saint John Energy, we are doing our part to contain the virus and help maintain a safe environment for everyone. Our office remains closed to customers at this time, but we are very much open for business.
We are aware that a large number of customers are continuing to work from home and are managing planned outages to minimize the impact on customers.
Water heater and heat pump services in orange zones
Effective January 27, 2021, we will continue offering in-home and in-business services for rented water heaters and heat pumps in orange zones (including Saint John and Fredericton), while following our COVID safety protocols. We are monitoring the situation closely and changes may be made quickly based on Public Health guidelines. Please check our website regularly for the latest information.
To ensure the safety of our customers, staff and community, we have expanded our list of pre-screening questions. If we are unable to offer you a service at this time, we will arrange for a technician to visit you at a later date, when it is safe for all parties to do so.
Keeping our community strong during the pandemic
At Saint John Energy, we believe that having a strong community is how we will get through the pandemic together.
Did you know that Saint John Energy donates more than $130,000 back into the local community every year. Over the past few months, we have been supporting a number of organisations such as the United Way, and the Emergency Food Program, who have been helping those need it most during this challenging time.