At Saint John Energy, we are doing our part to contain the virus and help maintain a safe environment for everyone. Our office remains closed at this time, but all of our services are fully operational now.  For the safety and wellbeing of our community and team during the pandemic, we have made the following changes to our operations:

• During service calls, we will ask additional screening questions to assess the potential risk of entering a customer’s home. Our personnel will wear protective equipment such as masks and gloves to complete their work.
• Facilitating work-from-home scenarios for employees who are not required to report to worksites
• For employees who must continue to report to worksites we are: Requesting all employees with flu-like symptoms to stay home. Increasing cleaning and disinfecting regimens throughout our facilities, equipment, and vehicles. Implementing social distancing practices throughout all internal and external interactions

• Use our customer portal- You can pay your bills in just a few clicks, using your credit card through our customer portal. Sign up here to set up an account today. Need some help setting up? Our experienced team can walk you through the process by calling 658-5252.
• Call our customer service line- Pay your bills over the phone by calling our team on 658-5252.
• Use online banking- Online banking payments are offered by all major Canadian financial institutions. Simply follow your financial institution’s online banking request procedures, adding “Saint John Energy” or "Power Commission of the City of Saint John" and your 18 digit combined Saint John Energy Customer and Account number where required.
• Use telephone banking- Call your financial institution (their contact number is normally located on the back of your bank card) and follow your bank’s instructions through their telephone billing service, adding “Saint John Energy” or "Power Commission of the City of Saint John" and your 18 digit combined Saint John Energy Customer and Account number where required.
• Use our dropbox- If you prefer to pay by cheque, you can leave it in our dropbox. Make sure that your cheque is placed in a secure envelope, with your name and SJE account number enclosed. You’ll find our dropbox on the left side of the entrance gate at the Saint John Energy Office on 325 Simms Street.
• Mail us a cheque- You can also pay by mailing a cheque to our office (Saint John Energy, 325 Simms Street, Saint John, NB E2M 3L6). Make sure that you include your name and your Saint John Energy account number.

Our office will be closed until further notice, but rest assured that we are still very much open for service.

You can reach us by:

• Calling us at (506) 658-5252
• Emailing us at customer.service@sjenergy.com
• Sending a message through our Customer Portal

We’re here for you- This is an unprecedented time and we understand it comes with significant financial challenges. If your finances have been affected by the pandemic and you cannot make full payments, call our caring team at 658-5252 who will walk you through options.

We will work with you to review your payments in both the short term and long term, making sure that we find a payment plan that works for you.  We are committed to working with all of our valued customers during this uncertain time, so don’t hesitate to pick up the phone and give us a call.

We have a few tools in place to give you more control over how you pay your bills. Login or sign up for our Customer Portal, where you can check your balance at any time and monitor your energy consumption. You can also sign up for our equalized billing program by calling 658-5252 - it allows you to pay an equal amount every month of the year.

If your finances have been affected by the pandemic and you cannot make full payments, call our caring team on 658-5252 who will walk you through options. Customized payments plans and will be determined on a case-by-case basis. Customers are encouraged to contact Saint John Energy to discuss the options.

We acknowledge that it is a challenging time for everyone, which is why we have a plan in place to help you if you cannot pay your bill. Customers will be notified in advance of disconnection.

We would strongly encourage customers to keep up with payments as much as possible, even if it means making partial payments. Incremental payments towards your power bill will make it easier for you to catch up on outstanding balances in the future.

We are here for you and will work with you to find payment solutions. Customers that have contacted us and are keeping up with their payment arrangements will not be disconnected. It is a customer’s responsibility to contact us if they are unable to keep their payment arrangement.

All of our heat pump services are being offered in the orange zones. This is subject to change, based on Public Health recommendations.

Most of our water heater services are being offered. This is subject to change, based on Public Health recommendations.

However, we are currently not providing the following water heater services: Insurance inspection checks, inspections for house sale, request for larger tanks, water smells, new installs and replacements while in the orange phase. We are sorry for any inconvenience caused.

All routine inspections will take place as scheduled. Please note that prior to the inspection, we will ask screening questions to assess the risk to you and your team.

During the inspection, our technicians will wear gloves and a mask. We would ask that you take the following health and safety precautions during the inspection process:

• When you open the door, stay at a 6ft distance and do not enter the room where the water heater is located while we are performing the service.
• When the technician leaves the premises, please open the door for them, to ensure that they touch as few surfaces as possible during the visit.

If you have answered “yes” to any of the pre-screening questions, we will call back in two weeks to ask the questions again in order to schedule a service call.  Emergency service work can be completed by following stricter COVID safety protocols- for our safety and yours.

The 1.75% Paymentus fee is an added option for those customers who choose to pay by credit card for a minimal fee. Saint John Energy makes every effort to keep energy rates as low as possible for its rate payers. We offer multiple no cost payment options to customers (see options here).

You’ll find our dropbox on the left side of the entrance gate at the Saint John Energy Office on 325 Simms Street. Make sure that your cheque is placed in a secure envelope, with your name and SJE account number enclosed.

Most financial institutions offer their customers an online banking service which Saint John Energy subscribes to as a payee. You can initiate payment through your bank’s website.