At Saint John Energy, we are doing our part to contain the virus and help maintain a safe environment for everyone. Our office remains closed at this time, but all of our services are fully operational now.  For the safety and wellbeing of our community and team during the pandemic, we have made the following changes to our operations:

• During service calls, we will ask additional screening questions to assess the potential risk of entering a customer’s home. Our personnel will wear protective equipment such as masks and gloves to complete their work.
• Facilitating work-from-home scenarios for employees who are not required to report to worksites
• For employees who must continue to report to worksites we are: Requesting all employees with flu-like symptoms to stay home. Increasing cleaning and disinfecting regimens throughout our facilities, equipment, and vehicles. Implementing social distancing practices throughout all internal and external interactions

• Use our customer portal- You can pay your bills in just a few clicks, using your credit card through our customer portal. Sign up here to set up an account today. Need some help setting up? Our experienced team can walk you through the process by calling 658-5252.
• Call our customer service line- Pay your bills over the phone by calling our team on 658-5252.
• Use online banking- Online banking payments are offered by all major Canadian financial institutions. Simply follow your financial institution’s online banking request procedures, adding “Saint John Energy” or "Power Commission of the City of Saint John" and your 18 digit combined Saint John Energy Customer and Account number where required.
• Use telephone banking- Call your financial institution (their contact number is normally located on the back of your bank card) and follow your bank’s instructions through their telephone billing service, adding “Saint John Energy” or "Power Commission of the City of Saint John" and your 18 digit combined Saint John Energy Customer and Account number where required.
• Use our dropbox- If you prefer to pay by cheque, you can leave it in our dropbox. Make sure that your cheque is placed in a secure envelope, with your name and SJE account number enclosed. You’ll find our dropbox on the left side of the entrance gate at the Saint John Energy Office on 325 Simms Street.
• Mail us a cheque- You can also pay by mailing a cheque to our office (Saint John Energy, 325 Simms Street, Saint John, NB E2M 3L6). Make sure that you include your name and your Saint John Energy account number.

We have decided to continue to keep our office closed to the public, but rest assured that we are still very much open for service.

You can reach us by:

• Calling us at (506) 658-5252
• Emailing us at customer.service@sjenergy.com
• Sending a message through our Customer Portal

If you require a service visit by a technician, you will be asked to self-monitor for symptoms or infection of Covid-19. Your technician may feel more comfortable if you are wear a mask, so please have one available when the technician is on-site and be prepared to wear it upon request. Please be mindful and respect social distancing when your technician is completing the service work.

If you or anyone living in your home is experiencing symptoms, has been diagnosed with a positive case COVID-19 or are awaiting test results, please contact us at 506-658-5252 to reschedule your appointment or to inform us of the heightened risk of exposure in your home.