Responding to COVID-19

Nothing is more important to Saint John Energy than the health and well-being of our customers, employees and community. We have decided to keep our office closed to the public at this time for the safety of our customers and employees.

Our Customer Service Reps are available by phone from 8am to 5pm Monday to Friday at 658-5252 for any of your questions.  If you used to pay your bill in person, there are many alternative ways to pay your bill - Our payment alternatives are easy, practical, and may even save you time!

We're here for you

We understand that it is a challenging time and we are committed to working with customers to offer additional help with payments at this uncertain time.

If you feel like you may need extra flexibility when paying your bill, reach out to our caring team at 658-5252. We appreciate that every situation is different, so our team will walk you through options and find a solution, so that you don’t fall behind.

We're here to support you, so don’t hesitate to pick up the phone and give us a call.

We will continue to waive our late payment fee for all invoices until the end of 2020.

We would like to thank all of our customers who have stayed up to date with payments. This has helped us to make payment plans possible for those in our community who are most in need of support.

Helping to maintain a safe environment for everyone

At Saint John Energy, we are doing our part to contain the virus and help maintain a safe environment for everyone, which is why our office remains closed to customers at this time, until we reassess in early September. Even though the office is closed, we are very much open for business and we continue to offer all of the services that we offered before.

We are aware that a large number of customers are continuing to work from home and are managing planned outages to minimise the impact on customers.

Water heater and heat pump services in orange zones

For now in the orange zones, SJE will continue to offer in home services for water heater and heat pump following our COVID safety protocols. We are watching the situation closely and this may change based on public health guidelines.

To ensure the safety of our customers, staff and community, we have expanded our list of pre-screening questions. If we are unable to service a customer at this time, then we will schedule a future appointment, depending on the urgency. Please check our website regularly for the latest information or call us at 658-5252.

Keeping our community strong during the pandemic

At Saint John Energy, we believe that having a strong community is how we will get through the pandemic together.

Did you know that Saint John Energy donates more than $130,000 back into the local community every year. Over the past few months, we have been supporting a number of organisations such as the United Way, and the Emergency Food Program, who have been helping those need it most during this challenging time.  

FAQs

What precautions have Saint John Energy been taking during the pandemic?
I usually pay my bill in person, what options do I have now?
How long will the Saint John Energy office be closed for?
I’m struggling to pay my bill, what can I do?
How long will I have to pay?
Will I be disconnected if I don't pay my bill?
The Saint John Energy office is closed and I can’t pay my bill in person. Why am I charged an extra 1.75% when I use my credit card?
I’ve heard there is a dropbox that I can use to pay my bill by cheque, where is it?
I've heard that I can pay my bill through online banking, how does that work?
Are all heat pump and water heater services currently offered?
A technician is due to visit my house. What happens if I answer ‘yes’ to one of the prescreening questions?