Responding to COVID-19

Nothing is more important to Saint John Energy than the health and well-being of our customers, employees and community. We have decided to keep our office closed to the public at this time for the safety of our customers and employees.

Our Customer Service Reps are available by phone from 8am to 5pm Monday to Friday at 658-5252 for any of your questions.  If you used to pay your bill in person, there are many alternative ways to pay your bill - Our payment alternatives are easy, practical, and may even save you time!

We're here for you

We understand that it is a challenging time and we are committed to working with customers to offer additional help with payments at this uncertain time.

If you feel like you may need extra flexibility when paying your bill, reach out to our caring team at 658-5252. We appreciate that every situation is different, so our team will walk you through options and find a solution, so that you don’t fall behind.

After one year of relief, late payment fees have resumed. We understand that it continues to be a challenging time - If you require flexibility when paying your bill, please call 658-5252.

We would like to thank all of our customers who have stayed up to date with payments. This has helped us to make payment plans possible for those in our community who are most in need of support.

Helping to maintain a safe environment for everyone

At Saint John Energy, we are doing our part to contain the virus and help maintain a safe environment for everyone. Our office remains closed to customers at this time, but we are very much open for business.

We are aware that a large number of customers are continuing to work from home and are managing planned outages to minimize the impact on customers.

Keeping our community strong during the pandemic

At Saint John Energy, we believe that having a strong community is how we will get through the pandemic together.

Did you know that Saint John Energy donates more than $130,000 back into the local community every year. Over the past few months, we have been supporting a number of organisations such as the United Way, and the Emergency Food Program, who have been helping those need it most during this challenging time.  


What precautions have Saint John Energy been taking during the pandemic?
I usually pay my bill in person, what options do I have now?
How long will the Saint John Energy office be closed for?
I’m struggling to pay my bill, what can I do?
How long will I have to pay?
Will I be disconnected if I don't pay my bill?
Which heat pump services are you currently offering?
Which water heater services are you currently offering?
Someone is due to visit my home or business and inspect my water heater- what will happen?
A technician is due to visit my house. What happens if I answer ‘yes’ to one of the prescreening questions?
The Saint John Energy office is closed and I can’t pay my bill in person. Why am I charged an extra 1.75% when I use my credit card?
I’ve heard there is a dropbox that I can use to pay my bill by cheque, where is it?
I've heard that I can pay my bill through online banking, how does that work?