Responding to COVID-19

Nothing is more important to Saint John Energy than the health and well-being of our customers, employees and community. We have decided to continue to keep our office closed to the public.

Our Customer Service Reps are available by phone from 8am to 5pm Monday to Friday at 658-5252 for any of your questions.  If you used to pay your bill in person, there are many alternative ways to pay your bill - Our payment alternatives are easy, practical, and may even save you time!

We're here for you

We understand that it is a challenging time and we are committed to working with customers to offer additional help with payments at this uncertain time.

If you feel like you may need extra flexibility when paying your bill, reach out to our caring team at 658-5252. We appreciate that every situation is different, so our team will walk you through options and find a solution, so that you don’t fall behind.

We would like to thank all of our customers who have stayed up to date with payments. This has helped us to make payment plans possible for those in our community who are most in need of support.

Helping to maintain a safe environment for everyone

At Saint John Energy, we are doing our part to contain the virus and help maintain a safe environment for everyone. Our office remains closed to customers, but we are very much here to help you.

FAQs

What precautions have Saint John Energy been taking during the pandemic?
I usually pay my bill in person, what options do I have now?
How long will the Saint John Energy office be closed for?
If I require a service at my home or business- what will happen?
A technician is due to visit my house. What happens if I or anyone living in my home has answered ‘yes’ to the self-monitor screening?