Safety is our key focus and protecting our community has never been more important. Due to COVID-19, our office will be closed from March 17 until further notice. Find out more

Responding to COVID-19

Nothing is more important to Saint John Energy than the health and well-being of our customers, employees and community. At this time of global concern over COVID-19, we are doing our part to contain the virus and help maintain a safe environment for everyone by closing our office until further notice.

We're here for you

This is an unprecedented time and we understand it comes with significant financial challenges. Nothing is more important to Saint John Energy than the health and well-being of our customers, employees, and community. At this time of global concern over COVID-19, we want to assure our customers we are here to help.

“We recognize this is an unsettling time for everyone in our city, our province, and elsewhere,” says Ray Robinson, President and CEO of Saint John Energy. “Customers struggling to pay bills are encouraged to contact us to discuss payment options. Many groups and organizations are working hard to do their part to make things easier and Saint John Energy is here to help.”

Payment options include:

  • Customized payment plans
  • Effective immediately, waiving interest fees for past due balances until June 30, 2020
  • There will be no power disconnects for nonpayment until further notice

 “Our top priorities are safety and keeping the lights on in Saint John and we do not expect any disruption to the provision of power at this time,” adds Robinson. “We will continue to work hard to provide the services our customers and our community expect.”

Saint John Energy is dedicated to working with customers to find solutions to assist during this time of uncertainty. Customers are asked to contact Saint John Energy with any questions or concerns at 658-5252.

FAQs

I usually pay my bill in person, what options do I have now?
You have moved to providing essential services only. What does this mean?
What precautions have Saint John Energy been taking regarding COVID-19?
How long will the Saint John Energy office be closed for?
I’m struggling to pay my bill, what can I do?
Will COVID 19 have any impact on the power supply to my home or business?
What happens if there is a power outage?
I’m working from home and am worried about increased energy use.
I’ve seen meter readers in my neighborhood. I don’t want anyone coming to my door.
Someone is due to visit my home or business and install or inspect a heat pump- what will happen?
Someone is due to visit my home or business and inspect my water heater- what will happen?
Someone is due to visit my home or business to install a water heater- what will happen?
Saint John Energy isn’t doing disconnects for non-payment, does that mean that I don’t have to pay my bill?
The Saint John Energy office is closed and I can’t pay my bill in person. Why am I charged an extra 1.75% when I use my credit card?
I've heard that I can pay my bill through online banking, how does that work?